Warranty

30-DAYS MONEY-BACK GUARANTEE FOR ANY REASON

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

12-MONTH WARRANTY FOR QUALITY-RELATED ISSUES

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.

Contact our awesome customer service team and get personal help to solve any issues about warranty.

Customer Support Email:support@jorlight.cc

F.A.Q

What isn’t covered by the warranty?
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 18 months ago (unless otherwise stated)
  • Non quality-related issues (after 30 days of purchase)
  • Free products

How do I claim the warranty?
  • If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@jorlight.cc

What information do I need to provide?
  • An Amazon order number for a purchase made through Amazon.
  • Description of the problem
  • Proof of the problem(pictures or video maybe appreciated

Can I have my product replaced with a different one?
  • We replace a product with a like product, not a different one.

How do I package my product?
  • We recommend you use original packaging when sending products. If the original packaging isn’t available, you must package the product appropriately to prevent physical damage during shipping.

Will the warranty be renewed if my product is replaced?
  • The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.